Troubleshooting
What to do when a phone can't join, the code doesn't work, there's no sound, or the dice won't throw.
My phone can’t find the table
Check the four letters against the TV. The code is only letters, and it’s the one on the screen right now: a new table gets a new code. Scanning the QR code on the TV avoids typos.
The table says it’s full
A table seats eight. If some of them are Regulars, the host can stand one up from Table settings. Or open a second table.
There’s no sound on the TV
Browsers only play sound after you press something on the page. Press Open the table on the start screen. If the TV’s browser still stays quiet, check the TV’s volume and that the browser tab isn’t muted.
I can’t throw the dice
The dice come to you only when it’s your turn to shoot. On the come-out you need a bet on the Pass Line or Don’t Pass first, and bets have to close before you can throw. Then pick two dice and flick up on the phone. Your phone shows what it’s waiting for.
The other screen says the table has gone quiet
The TV that opened the table runs the game. Make sure its page is still open and online. The other screens pick up again as soon as it’s back.
The table looks slow on my TV
Some smart-TV browsers struggle with the 3D table. A laptop or computer plugged into the TV usually runs it smoothly.
Still stuck?
Write to us at hello@playcraps.tv and say what you see on the TV and on your phone.